Refund and cancellation policy

Every new organization can use SyncBooks free for 14 days with all features unlocked, and no card details are needed to start. We also offer a permanently free plan. We encourage you to use the trial to confirm that SyncBooks suits your business before you pay anything.

• You can cancel at any time from Settings, Billing inside the application, or by writing to info@synconic.net.
• There is no cancellation fee and no minimum contract period.
• When you cancel, your plan stays active until the end of the period you have already paid for. You keep full access until that date.
• After that date your organization moves to the Free plan. Your data is not deleted, and you can export it or resubscribe at any time.
• Cancelling stops future renewals. It does not by itself trigger a refund of the current period, except as described below.

We will refund a subscription payment in the following cases:

• Within 7 days of a first paid subscription. If you upgrade from the trial or free plan to a paid plan and tell us within 7 days that SyncBooks is not right for you, we refund that payment in full.
• Duplicate or incorrect charges. If you were charged twice for the same period, or charged an amount that does not match the plan you selected, we refund the difference in full.
• An accidental renewal. If an annual or monthly renewal is charged and you contact us within 7 days of that charge without having used the service in the new period, we refund it in full.
• Prolonged service failure. If SyncBooks is unavailable for an extended period because of a fault on our side and we cannot restore it, we refund the affected part of your subscription on a pro rata basis.

• Part used billing periods outside the cases above. If you cancel in the middle of a month or a year, you keep access to the end of that period rather than receiving a partial refund.
• Accounts suspended or terminated for a breach of our terms and conditions.
• Dissatisfaction with features that were clearly described on our pricing and modules pages, or with results produced from data that was entered incorrectly.
• Interruptions caused by your own internet connection, device, or third party services outside our control.

Email info@synconic.net from the address registered on the account, or use our contact form, with:

• Your organization name and the email address on the account.
• The payment date and amount, and the payment reference if you have it.
• A short note about why you are requesting the refund.

We acknowledge every request within 1 business day and tell you our decision within 3 business days.

• Approved refunds are issued to the original payment method through our payment gateway. We cannot refund to a different card or account.
• We submit the refund within 3 business days of approving it.
• Once submitted, banks and card issuers usually take a further 5 to 14 business days to place the money back in your account. That part of the timeline is controlled by your bank, not by us.
• Refunds are made in Sri Lankan Rupees for the amount originally charged. We are not responsible for differences caused by currency conversion or by fees charged by your own bank.

You can upgrade at any time; the new plan takes effect immediately and we charge the difference for the remainder of your current period. If you downgrade, the lower price applies from your next renewal and the current period is not refunded. Downgrading may reduce the features and user seats available to your organization, so please check the new plan’s limits first.

Synconic (Pvt) Ltd, Colombo, Sri Lanka. info@synconic.net. This policy should be read together with our terms and conditions.